NURPay

QUICKLY AND CONVENIENTLY
CONTACTS
F.A.Q.

QUICKLY AND CONVENIENTLY

We will gladly help you make the most convenient and advantageous solution for you!

Consultations concerning products and services of the bank are available seven days a week without weekends and holidays from 9:00 to 22:00
If you have quiestions about payment cards, you can contact us around the clock

2552 - is the toll-free number for the following mobile providers: Kcell, Altel 4G, Tele2, Beeline, Activ
+7 (727) 250-00-00, 244-44-44 for residents and guests of Almaty
Should you have any inquiries regarding payment cards, please do not hesitate to call +7 (727) 250 67 27 which operates 27/7
or your inquiries may be responded via WhatsApp: +7 707 000 25 52
An application WhatsApp, service "WhatsApp-канал-Нурбанка" does not represent the full security during transmission and exchange of confidential and personal information. In these cases we recommend to inform your phone number as well as a convenient way and time of communication. The principal staff of Nurbank necessarily calls back to you
Contact us by e-mail cc@nurbank.kz

F.A.Q.

For cards of Nurbank JSC

500 000 tenge per operation, but not more than 2 operations per day
4 000 000 tenge per month.

For cards of another bank of the Republic of Kazakhstan

500 000 tenge per operation, but not more than 2 operations per day
4 000 000 tenge per month.

Limit for 1 operation is 200 000 tenge (including commissions).

Transfers from card to card (P2P) in the Republic of Kazakhstan:

0,9% of the transfer amount, min 250 KZT, max 750 KZT - from Visa and MasterCard cards of any banks of the RK
* when making transfers in the NURBANK24 Internet banking system to cards of third parties issued by JSC "Nurbank", tariff applied - 0 KZT.
0 KZT - from Visa and MasterCard cards of any banks of the RK to cards issued by Nurbank JSC

International transfers from one card to another card: not supported.

Transfers into savings accounts in JSC "Nurbank" - 0 tenge.
Transfers into a current account in JSC "Nurbank" - 0,9%, min 250 KZT and max 750 KZT

* transfers in the NURBANK24 Internet Banking system between accounts of one client, i.e. from the card issued by JSC Nurbank to current/savings account of this client in JSC Nurbank are made free

** the conversion produced at the rate of JSC "Nurbank" and rules of the IPS in the case of replenishing of currency savings/current account

The following technologies are used on the website:

Secure Sockets Layer (SSL)
SSL protocol provides a protected data transfer between resources on the Internet. SSL-Certificate would ensure that the transmitted data is protected by strong encryption algorithms and will not be accessible to third parties for unauthorized viewing.
Payment Card Industry Data Security Standard (PCI DSS)
The Payment Card Industry Data Security Standard (PCI DSS) includes 12 requirements of the data protection, developed by international payment systems Visa and MasterCard. JSC "Nurbank" has successfully passed the audit certification for compliance with the PCI DSS Level 1 Version 3.0.
LookUp Technology
The Lookup технологий is one of identification methods performed by Nurbank when rendering Service as follows: - by provision of Service by Nurbank the Client needs to enter the one-time password. One-time password is a sum of money. It is blocked on the card of the sender in the implementation of the transfer and unlocked automatically after the transfer. The sender can find one-time password through the service of issuing bank, with which carried the cash transfer (contact center, the SMS-informing on the issuing bank, etc.)
3DSecure Technology
3DSecure technology is a technology developed by the IPS to provide enhanced safety of operations on payment cards on the Internet. Identification of 3DSecure technology is carried out on payment cards, on condition that issuing bank supports this technology. The customer identification is carried out on the issuing bank server.

General recommendations on the use of credit cards on the Internet

Never give out card details to other people - a number expiration date, three-digit code of the turnover (CVV / CVC)
Pay only on sites that work on the international security standard PCI DSS. This is especially important if a site offers to remember the card data
We recommend having two cards. For example: a regular debit card and the second one for Internet payments
Keep a copy of your payment checks and reconcile them with the statement of account of the payment card
Never write the PIN-code on the card and do not store it together with the card
Do not share your PIN-code
Note the number of your card and telephone numbers of the Bank, and always keep this information to them
Treat your card as well as with cash: do not leave your card in the car or in a hotel room
Follow the basic rules of storage cards - do not expose the card to heat, electromagnetic or mechanical action
Do not forget to pick up your card after the operation. Make sure that the card returned belongs to you
Check the correctness of the amount indicated in the payment receipt
Do not give the card to a third party. Using the card by a third party considered by the Bank as a gross violation of the rules and may result in termination of the Agreement by the Bank
Do not give your card number as proof of your age, to participate in the lottery, promotions, with telemarketing. Trust your card number only reliable partners
Do not use the card, which has been declared lost or stolen
Require to conduct payment transactions for goods and services on your card in your presence and at your own visual inspection. Do not allow the disappearance of the card out of your sight even for a short time. This is to prevent possible fraudulent activity on your card out of your sight (an additional slip on the rolling operation, which you did not commit, a complete copy magnetic stripe cards and manufacturing, etc. duplicate.)
Before the trip, be sure to check the available balance at the ATM of the Bank or call the Call Centre
Do not use the card for payment, if the cashier or the point of sale does not cause you trust

The main advantages of cash transfer from one card to another card:

Now you can make card transfers not only from Visa to Visa, but also MasterCard on MasterCard, Visa to MasterCard and MasterCard to Visa!

The service is available at any time convenient for you! And you do not need to visit our branches!
You do not need to pass any registration!
You just need to have Internet access!
The amount of transfer will be immediately sent to the card recipient!
You can use the service around the clock!

To make a cash transfer from one card to cards issued by any bank of Kazakhstan you need pass the following steps:

Fill out the following fields on the payment page:
- the number of a payment card, with which carried the cash transfer. A card number is 16 digits which printed on the front side of the payment card
- the validity period of the card, with which carried the cash transfer. The validity period of the card contains 4 digits printed on the front side of the payment card
- the 3-digit CVC2 / CVV2. They can be seen on the back of the card
- the card number to which carried the cash transfer
- transfer amount
At this time, the system automatically calculates and displays on the screen transfer amount, including commission
Familiarize with "Agreement about cash transfer from card to card (P2P) / bank accounts service conditions of JSC "Nurbank", then confirm the consent.
After cliking "TRANSFER" the money will be transferred almost instantly.
Pass identification procedure by confirming the operation by using one of the technologies:
- 3DSecure: if the sender's card is connected to the 3DSecure in issuing bank, fro the confirming operation you will be taken to a page bank that issued your card, where you will be required to enter the 3D-password.
- LookUp: it is required to enter a one-time password. One-time password is a sum of money. It is blocked on the card of the sender in the implementation of the transfer and unlocked automatically after the transfer. The sender can find one-time password through the service of issuing bank, with which carried the cash transfer (contact center, the SMS-informing on the issuing bank, etc.)

The main advantages of online refill savings/current accounts in JSC "Nurbank":

Write-off of means is performed from a card of any bank of Kazakstan!
Replenishment of a savings/current account within 3 minutes!
You can fill up the current account for the purpose of timely loan repayment from any point of the world!

To make a transfer to a savings or current account in JSC Nurbank, it is necessary:

You should enter the following fields for replenishment on the details page:
- specify the IBAN of the savings/current account (20 digits) to which carried the cash transfer
- specify client's IIN - the owner of a savings/current account to which carried the cash transfer
- Email - email address
- number of mobile phone
- specify the amount of the transfer in tenge.
  At this time, the system automatically calculates and displays on the screen commission and total transfer amount, including commission (commission charged in case of refill of the current account).
- Familiarize with "Agreement about cash transfer from card to card (P2P) / bank accounts service conditions of JSC "Nurbank", then confirm the consent
After you click "CONTINUE", the system move you the next page, where you should enter data of card
For the writing-off from the card you should fill the following fields on the details page:
- the number of a payment card, with which carried the cash transfer. A card number is 16 digits which printed on the front side of the payment card
- the validity period of the card, with which carried the cash transfer. The validity period of the card contains 4 digits printed on the front side of the payment
- the 3-digit CVC2 / CVV2. They can be seen on the back of the card
Pass identification procedure by confirming the operation by using one of the technologies:
- 3DSecure: if the sender's card is connected to the 3DSecure in issuing bank, fro the confirming operation you will be taken to a page bank that issued your card, where you will be required to enter the 3D-password
- LookUp: it is required to enter a one-time password. One-time password is a sum of money. It is blocked on the card of the sender in the implementation of the transfer and unlocked automatically after the transfer. The sender can find one-time password through the service of issuing bank, with which carried the cash transfer (contact center, the SMS-informing on the issuing bank, etc.)

After you press "TRANSFER", money will be transferred instantly to your account for replenishment.